CANCELLATIONS & RETURNS
A. RETURN POLICY To provide you a worry free shopping experience.Within 7 working days of receiving your shipment, you may return the product in its original packaging, for an Exchange. Please contact Customer Support at email@example.com before initiating Return. When you return your product, please indicate the reason (in case you wish to) for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Customer need to intimate the singhanias people through email or call or message.Online No : +91-7799314623 WhatsApp No. +91-9912233310 Email : firstname.lastname@example.org.
NOTE: RETURN AND EXCHANGE, REFUND POLICY IS NOT APPLICABLE FOR SALE PRODUCTS.
B. REFUND AND CANCELLATION POLICY You can cancel your order anytime until your order is being dispatched from our distribution center. If you wish to cancel an order before dispatching form our end or that is already been dispatched from our distribution center, a cancellation fee of 10% will apply to your order. You can expect to receive the refund within four weeks from shipping your return to Singhanias.in (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company). And In the case of delay in Pre-Order (which may occur as they are exclusively handwoven ) we will refund exact and only the amount paid by the client at the time of order placement for a particular product.We will notify you via email with the details of your refund. For any applicable refunds the full INR amount which has been charged is refunded which is converted into US Dollar or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate. In some cases where an international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank. Singhanias.in would refund only the amount charged for the product(s) in INR or in other currency(s) as displayed on the website. Singhanias.in is not responsible for any charge levied by the credit card Issuing bank for the foreign transaction.
C. DAMAGED/DEFECTIVE PRODUCTS If a product ordered by you on singhanias.in is delivered to you in a damaged / defective condition, contact us within 7 working days for a replacement. The customer support team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange. You are required to hand over the defective item in the same condition as delivered to you by our logistic partners and as intimated to you by our Customer Support representative. When we receive the return product, we will inspect the product and provide a exchange/replacement or issue a refund. Our address for returns is as follows:Online No.: +91-7799314623 WhatsApp No. +91-9912233310 Email : email@example.com
D. EXCHANGE POLICY If a product ordered by you on singhanias.in is delivered to you and it is in an opened condition, contact us within 7 working days for a replacement. The customer support team will validate the request by checking the timelines, product type, etc and shall take the request for refund in the form of credit note or exchange. When we receive the return product, we will inspect the product and provide a exchange/replacement or issue a credit note. Our address for returns is as follows: Online No.: +91-7799314623 WhatsApp No. +91-9912233310 Email : firstname.lastname@example.org
Note: Please do not accept the delivery of any item whose packaging is damaged or tampered with in any manner.
#8-2-672/S, Sufi Chambers,
Ground Floor, Road No: #1,
Hyderabad - 500034.